- The confirmed failure concerned account access.
What changed
Kaseya disclosed a Datto SaaS Protection portal incident on September 14. Partners could not access customer accounts because the portal's SaaS Protection status page failed to load customer details. Its incident page says configuration changes restored access for affected partners at 10:51 EDT, following an initial report at 08:46 EDT.
Why it matters
For managed service providers, losing the customer account view can obstruct oversight even when the underlying protection service has a different operational state. Restoring that administrative access is therefore a meaningful support milestone, while backup execution needs its own evidence.
What remains unproven
The individual page remains at monitoring in the retrieved copy; the main status history records later resolution. Neither establishes data loss, missed backups, a detailed root cause, or the number of partners affected.
Read beyond this page.
Recorded source-check date: 15 Sep 2026. A link is not, by itself, evidence that every claim has been independently verified.
Changes & version history
Version 3 · 15 Sep 2026
Scheduled release of checksum-bound AI-assisted editorial review
Version 2 · 15 Sep 2026
Checksum-bound editorial review scheduled for release
Version 1 · 15 Sep 2026
Source-linked private review edition